We work with Brokers and seamlessly integrate with insurance companies

We have best-in-class intelligence, travel technology, teams, and service packages; but what sets us apart is the personalised attention we give to you and your clients. We’ve provided our services to millions of travellers in the 30 years we’ve been in business and we pass that knowledge and trust we’ve built in the industry on to you.

Watch to Learn How ISO 31030 Can Future Proof Tomorrow’s Risks

Discover key trends you need to be versed in regarding travel & risk management. And get answers to FAQs about travel risk management, ISO 31030 and medical cost containment/avoidance.

Travel Risk Management Webinar - World Travel Protection

Broker FAQs

Yes! We do offer commission to Brokers and would love to chat with you to discuss a rate that benefits both parties. Contact us to learn more.

Yes, we do have the ability to arrange DBAs (direct billing agreements) with most insurers, allowing medical claims to be paid for and submitted by World Travel Protection directly to the insurance company for reimbursement. This helps to ensure a smooth claim submission and reimbursement process for our client’s travellers and helps to avoid any out-of-pocket costs at the time of accessing medical care. We currently have global direct billing capabilities in place with many insurance clients. We are always happy to coordinate direct billing with a client’s insurer when a DBA is not already in place.

At World Travel Protection, we understand medical costs can be expensive, unpredictable, and vary throughout the world. Still, providing our travellers with the best medical care is our top priority.
Our role is to be a client and patient advocate throughout all aspects of the medical case management we deliver. Our GlobalCare Network provides access to 20,000 medical providers where the cost of services have been pre-negotiated without impacting the delivery of quality of care.

ISO 31030 is a guidance document that provides the first global framework for Travel Risk Management. It is not certifiable; however, our team pioneered a self-assessment audit tool, that easily guides you through the key aspects of the framework. Many organisations also take advantage of our ISO 31030 expert consulting to ensure their policy is up to date.

Duty of Care is defined as an organisation’s responsibility and commitment to ensuring the physical and mental wellbeing of its employees. This obligation touches all aspects of business including travel. Implementing a comprehensive risk management program typically entails the structuring of a consistent framework to support risk prevention, travel and trip planning, insurance benefit coordination, and incident response preparedness. A Travel Risk Management (TRM) program, such as World Travel Protection’s TRM solution, is intended to support organisations with all these aspects by providing the tools and resources to educate, locate, and communicate with their travellers from the start of their journey until they return. Our medical and security assistance services include features such as pre-trip advisories, country risk profiles, real-time global incident alerts, location management technology, emergency and non-emergency medical care support, travel security management, and evacuation coordination – ultimately keeping travellers and their risk managers prepared and protected. Additionally, our ability to offer ISO 31030 consulting guidance as well as other relevant trainings help to further support duty of care efforts.

Have A Different Question?

Want to have a brief chat with one of our experts about TRM solutions?

Our Products

Travel & Medical Assistance

  • 24/7 Access to Care Support during Business or Leisure travel

  • Insurance Benefit Coordination & Claim Support

  • International & Domestic Hospital & Ambulatory Transfers

  • Evacuation & Repatriation Support

  • Telehealth with eScript Capabilities

Travel Assist App Showing Traveller Location Travel Threats

Security Assistance

  • 24/7 Security Response & Evacuation Services

  • Crisis Response to Kidnap & Ransom, Disappearance,

    Blackmail & Extortion

  • Trip Intelligence & Incident Alerts

  • Travel Risk Management App & Portal (GPS Member Tracking)


  • Can Add On To Your Existing TRM Plan

  • Rely On Experts To Identify Gaps In Your Policy

  • Ensure Your Duty Of Care Obligations Are Met

  • ISO 31030 Experts

  • Work With Top Experts At Cost

Comprehensive Assistance

  • Insurance & Travel Security Assistance Go Hand In Hand

  • Customers Get Access To Premium Care

  • Avoid The Complication Of Two Separate Solutions

  • Supports Your Customer’s Travellers & Risk Managers

  • Protecting Your Organisation’s Reputation & Duty Of Care Agenda

Manage Travel Risk with the ISO 31030 Guidance

Whether you’re excited or overwhelmed by the new ISO 31030 standards – these resources are for you.

We’ve developed an FAQ page and a self- audit guide to help you and your team review your travel risk policies.

The guide will help you to quickly understand what’s working and any potential gaps in your current processes.

Our Travel Technology

Traveller Tracking Portal and App Powered by Onsolve, Informed by Riskline

225 Countries

High Precision GPS

Map View of Travellers

Over 20 Languages

Over 20 Languages

Incident Monitoring & Reporting

World-Class Tech That Protects Your Clients 24/7

Our Travel Risk Management Tools help mitigate risk, monitor crises
in real-time, and provide around-the-clock support.

Discover Our Travel Assist App

Our Travel Assist App helps travellers on-the-ground, informing them in real-time of emerging or endemic risks directly in their travel path.

This allows travellers to take ownership of their own safety, continuously monitor their environment, or call for reassurance or further information about emerging or evolving situations if they need.

Location Sharing

Travellers have the ability to share their location within a general 5km radius. This ensures they receive relevant information while alleviating concerns of constant tracking. High-precision tracking is also available and is triggered when the traveller activates the emergency call button.

Countries of Interest

To help travellers better prepare for future trips, they have the power to add any number of countries to their interest list within our Travel Assist App. Once added, they’ll gain access to each country’s intelligence report and can view all alerts for those countries on the app.

24/7 Emergency Assistance

Our Travel Assist App connects travellers to emergency help whenever they need it. If a medical or security issue impacts their trip, they can click the ‘Emergency Assistance’ button within our app. This immediately triggers their location and provides the option to call our 24-hour Command Centre.

Why World Travel Protection?

ISO 31030: Peace of mind for business travellers

We encourage organisations to use the new ISO 31030 Standard and notice its impact on travel risk mitigation. Discover how you can promote a culture of trust for your clients.

Medical Cost

We encourage organisations to use the new ISO 31030 Standard and notice its impact on travel risk mitigation. Discover how you can promote a culture of trust for your clients.


We value relationships above all else and treat all our people like family. World Travel Protection offers a competitive commission structure and would love to chat with you about our rates. Contact us to learn more.

Map showing command center locations at World Travel Protection

Our three global Command Centres in Toronto, Brisbane, and London are state-of-the-art assistance platforms backed up with a robust business continuity plan. We also have a supporting center in Buenos Aires through our sister company Universal Assistance.

These global emergency assistance Command Centres are staffed with qualified personnel, including doctors, registered nurses and registered paramedics, and security, case managers and logistics professionals who operate seven days a week, 24 hours a day, 365 days a year.

Key Facts About WTP

Calls for help
every year
Repatriations & evacuations conducted every year
Emergency assistance cases handled every year
Countries & territories covered

What Our Clients Say About Us

Best Travel Assistance Company

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Australia Command Center