Helping travel assistance providers get the best travel and medical assistance support for their travellers when they’re unable to deliver it themselves.

At World Travel Protection we support a variety of people, organisations, and providers. For corporate and leisure customers, we offer medical, travel and security assistance. We also provide support to other travel assistance providers with no industry contacts within the Oceania region or who are unfamiliar with their client’s destination.

With travel assistance support offices in Brisbane, Australia, we pride ourselves on having the best local knowledge and expertise in emergency medical and travel assistance in Australia, New Zealand, and the many neighbouring islands within Oceania.

Making your Travellers Feel Safe While They’re in Oceania

As an assistance provider, we know you care for your customers. We know you also want to offer them a seamless customer experience. When a travel assistance provider partners with us to look after their travellers within the Oceania region, we look after their personnel as if they’re our own.

As a partner of World Travel Protection, we provide you with 24/7 medical and travel assistance support through a dedicated phone number that we’ll use to provide expert advice to you and your travellers.

This helps you retain the relationship with your travellers, while still helping to prevent or ease unforeseen traumatic experiences while they’re in a foreign country via our contacts and knowledge.

So, whether one of your corporate travellers injures themself while on a business trip in New Zealand, or one of your leisure travellers loses their luggage and travel documents in Christmas Island, we’re here to help you assist with the situation.

Helicopter in the mountains at sunset

Providing a World-Class Travel Assistance Experience

Our travel assistance services at World Travel Protection are globally trusted within the Oceania region. As the core partner of International Assistance Group (IAG) for this region, we are internationally recognised and accredited as a quality travel assistance provider. As a result, hundreds of travel assistance providers and organisations already rely on our expertise within the region when it comes to supporting their travelling clients and customers.

These medical assistance providers also trust us to support their customers because of our 30+ years’ experience within Australia, New Zealand, and the surrounding islands of Oceania. Yes, our highly trained medical personnel and travel assistance support teams within World Travel Protection understand and know how to navigate the region’s landscape safely and speak the local language. We also have a network of providers that know and trust us, allowing us to easily arrange for your customers’ travel payments should any incidents and relating costs arise.

We Provide Travel Assistance Support for These Pacific Islands:

  • Australia
  • New Zealand
  • American Samoa
  • Christmas Island
  • Cocos (Keeling) Islands
  • Cook Islands
  • Timor
  • Fiji
  • Kiribati
  • Micronesia
  • Nauru
  • Niue
  • Palau
  • Papua
  • Norfolk Island
  • Samoa
  • Solomon Islands
  • Tokelau
  • Tonga
  • New Guinea
  • Tuvalu
  • Vanuatu

Our World Travel Protection team can also provide travel assistance support to other travel assistance providers without a footprint within North America. 

Providing Round-the-Clock Medical Assistance Support

At World Travel Protection, we have a large team of medical experts who are available to support your travelling personnel 24 hours a day, seven days a week.

Using a combination of empathy and best medical practice, our medical assistant support team can provide your corporate and leisure travellers with the right level of care, such as moving them to the right medical centre at the right time, for their condition. With our travel assistance teams’ support, you can rest assured your personnel will be under quality medical care every step of the way.

With our intimate knowledge of the healthcare systems in Oceania, we can help your travellers with the following medical assistance support:

  • Locating the nearest suitable doctor, medical clinic, dentist, or specialist
  • Arranging doctor appointments, ambulance, and hospital admissions
  • Obtaining medical reports and hospital records
  • Coordinating emergency air ambulance evacuations
  • Coordinating commercial repatriations with medical escorts
  • Arranging for the return of mortal remains
  • Facilitating guarantee of hospital medical bills
  • Arranging telemedicine consultations for low acuity cases
Happiness of Senior male Doctor with Asian male patient.

Get Access to Our 24/7 Travel Assistance Support Team

As an international travel assistance provider, our World Travel Protection teams continuously manage a risk map of activities 24/7, 365 days a year. This – combined with our best-in-class technology, resources, and experience – means travellers under our care receive exceptional travel assistance support while in Australia and its surrounding regions.

Map showing command center locations at World Travel Protection

We have three state-of-the-art global command centers, across Toronto, London and Brisbane, covering all time zones as part of a robust business continuity plan. This allows us to provide assistance whenever, and wherever it’s needed most. 

We also have a supporting center in Buenos Aires through our sister company Universal Assistance.

Each center is staffed with qualified personnel, including doctors, registered nurses and registered paramedics, and security, case managers and logistics professionals who operate seven days a week, 24 hours a day, 365 days a year.

We can provide your travellers in Oceania with the below travel assistance benefits:

  • Access to a dedicated in-house travel agency
  • Interpretation services for non-English speakers (fees apply)
  • Assistance with lost travel documents, money, or luggage
  • Assistance with obtaining police reports
  • Assistance with arranging private investigators with experience in insurance fraud
  • Help with rearranging travel because of unexpected delays or a need to return home early
  • Emergency message transmission

Discover our Cost-Effective Safety Solution for Your Travellers

With straightforward case fees based on the nature of the incident and intervention required – plus zero markups on third-party costs – our World Travel Protection team provides a cost-effective solution for any travel assistance provider requiring medical and travel assistance support for their travellers.

To discuss your specific requirements with one of our friendly team members, simply fill in the form below.

Australia Command Center