Helping travellers get the prompt medical attention they need in the event of a medical emergency or daily illness.

When you’re planning a business trip, the last thing you want is for your travellers to get sick or hurt whilst away from home. But if they are travelling to a country outside of their own, it’s important to be prepared for the worst. As a travel manager, it is in your duty of care to protect business travellers from your corporation. 

Fortunately, we have over 30 years’ experience providing medical assistance services to travel managers. It can be intimidating trying to get care for your travellers whilst they’re aboard, but we will help to navigate foreign medical institutions for everything from daily illnesses to life threatening medical emergencies. 

If necessary, our network of top tier doctors, medical professionals and hospitals around the world, will also help your travellers to evacuate to a facility with more advanced medical care.

24/7 Travel Medical Assistance and Monitoring

When you call World Travel Protection, you’ll be put in touch with someone from our team of medical consultants. These registered nurses, paramedics and specialists aren’t only equipped to help provide medical assistance over the phone, they also help travellers access the best medical care wherever they are in the world. 

This helps reduce stress for those in need, and also helps those responsible for their wellbeing ensure other potential risks are limited. Our medical team with their diverse specialities have a deep understanding of the treatment being offered to our clients and continue to monitor their welfare even after they are admitted to our partner facilities.

“Medical facilities available to travellers can vary greatly across the globe,” explains WTP Regional Chief Medical Officer – Asia Pacific, Dr Neil Slabbert. “At World Travel Protection, we have built relationships with some of the top medical practitioners and hospitals around the world to ensure our clients receive the best care and treatment wherever they are.”

WTP Regional Chief Medical Officer – Asia Pacific, Dr Neil Slabbert.

We can also help with more routine cal affairs such as medication refills, medical devices, eyewear or corrective lenses, dental referrals, assistance with transfer of insurance information and medical records and more. 

Our 24/7 International Medical Assistance Services

Our Medical Assistance Service provides travellers and risk managers with:


Global Providers


Emergency Medical Assistance


with Evacuation & Repatriation


with eScript Capabilities

As a result of this approach, we have been trusted to provide millions of travellers with 24/7 emergency medical assistance.

Emergency Medical Evacuations

We manage both commercial repatriations by airliner and urgent evacuations by air ambulance, both fixed wing and rotary wing. 

Organising any medical transportation is dependent on the customer’s location, end destination and their clinical condition. 

While serious medical emergencies typically require an air ambulance, medical repatriations can also take place on a commercial flight which would involve a medical escort.

We utilise air ambulance evacuations to move customers to the nearest centre of medical excellence for appropriate care and treatment, or where the terrain or distance would not be suitable for a ground ambulance, or if a customer would not be fit to fly commercially. Some medical conditions prevent a customer travelling on a commercial aircraft, necessitating the use of an air ambulance.

Alarm for helicopter emergency medical service. Paramedic running to helicopter on heliport. Themes rescue, help and hope.

World Travel Protection strives to get the right care at the right time and place, for the customer.

Urgent evacuations occur due to the serious nature of the customer’s medical condition and/or their location, and need to be arranged within the shortest time frame possible.

Repatriations on commercial flights with a medical escort require a longer time frame to organise, often several days or weeks. They are complex and challenging due to airline seat availability, logistics, medical clearance by the airline and appropriate hospital admission or follow-up care arrangements being made in the country of residence.

Our Preventative Approach to Medical Assistance Services

At World Travel Protection, we support travelling personnel and their risk managers by considering all ‘reasonably foreseeable’ medical situations that may occur while they’re abroad and help mitigate travel medical risks. 

Individual Traveller Assessments

To help manage travel risks, we take into consideration the endemic health risks of the location our travellers are visiting, identify the medical infrastructure available to them in that country or area, and review the health profile of the traveller. This helps our team provide customised travel risk management solutions when and if they’re needed.

In doing so, you may be encouraged to prepare for the trip by getting specific immunisations before you leave, bringing  malaria pills or even packing additional contact lenses if they’re unavailable in your destination. We want you to be as prepared as possible for any foreseeable travel disruptors.

Our Travel Assist App

The pre-trip advisory tools available via our World Travel Protection Travel Assist App are pushed to our travelling personnel via in-app alert notifications, helping them prepare for their trip. Learning about a destination before arrival helps mitigate risks, minimising the likelihood of medical or travel emergencies occurring.

Preventing risks can support:

  • Increased travelling population wellbeing including mental health
  • Increased productivity
  • Increased duty of care
  • Decrease in the quantity of cases and claims
  • Significant financial savings

What this means for travellers and their risk managers:

  • Increased duty of care

  • Decrease in the quantity of cases and claims

  • Significant financial savings

  • Increased travelling population wellbeing including mental health

  • Increased productivity

Get Access to Cost Avoidance and Cost Containment Capabilities

“We understand medical costs can be expensive, unpredictable, and vary throughout the world, still, providing our travellers with the best medical care is our top priority.”

WTP Regional Chief Medical Officer – Americas, Dr Joel Lockwood.

However, to help provide travellers with access to quality medical care at a reasonable price, our World Travel Protection teams provide:

Cost Avoidance Services

Our team of medical experts proactively consider ‘cost avoidance’ during each medical assistance case, without sacrificing our best-in-class medical care. Where and when we can avoid costs – which can be done when exercising right, well-timed decisions – we can help reduce unnecessary medical costs.

Cost Containment Services

Our ‘cost containment’ methodology aims to help organisations save money while still providing premium care to their travellers. Our World Travel Protection teams strive to challenge, renegotiate and maximise the discounts with our global network of medical providers, passing on the savings to our travellers.

Over 98% of our ~100,000 annual medical cases are resolved over the phone.

Our Travel Assistance Services

When the unexpected happens – big or small – we’re here to help. There are many travel risks our travellers may face while abroad, and our travel assistance team are experienced in navigating them and their risk managers through these scenarios.

Beyond overseas medical assistance, we have in-house travel support to liaise with airlines and transport services on our travellers’ behalf. This service can help get them on the next best available flight, assist with lost passports and other travel documents, locate local legal representation, and more.

Our World Travel Protection teams can also help take the stress off travellers and their risk managers during an emergency travel situation by coordinating emergency travel and accommodation arrangements, as well as facilitating emergency cash transfers if required.

Discover More About How We Help Protect Travellers

Want to know more about how we can help keep travellers safe or take care of any necessary medical assistance or travel arrangements they may need?

Schedule a demonstration of our Travel Risk Management Solutions to learn how our World Travel Protection technology and services can help provide best-in-class medical and travel assistance. Simply fill out the form below to set it up.

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